BizSugar.com › Customer Service › 10 Tips for Hotel Front Desk Performers to Always Be Prepared for The Next Guest - Are Morch, Hotel Marketing Coach

It is not magic that creates the customer experience, it is the way excellent hotel performers works that creates the magic.

Working in hotels we know that even customers aren’t conscious of it, they have very definitive expectations about tangible experiences like a comfortable bed, sleeping, eating and good food.

We have also seen a rise in the intangible experiences like how they are greeted, how the question is answered, and how their concerns are handled... Read more...