26 Experts Reveal the #1 Customer Service Skill

26 Experts Reveal the #1 Customer Service Skill - https://supportbee.com Avatar Posted by amabaie under Customer Service
From https://supportbee.com 8 days ago
Made Hot by: marketingvalue on December 1, 2019 10:01 am
Customer service is as much an art as it is a science. Tools like knowledge base software and customer portals make it easier for your customers to find solutions to many pressing issues on their own. But what happens when your customers have a new or unique problem not covered in your help docs or FAQs? Human-to-human interactions are still very much a key component in the overall customer experience, and resolving customer complaints and solving problems requires a special set of skills.





Comments


Written by lyceum
6 days ago

David: I like your answer: "listening". Do you have a favorite company that are good at listening to their customers?

All the Best,

Martin



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