BizSugar.com › Customer Service › 3 Easy Ways to Make Customers Number 1 on Your Brand’s Facebook Page

When customers are confused about a purchase, unhappy with a product, or have any general e-commerce concerns, they are quick to look to a brand’s social media outlets for answers. As customers turn more and more to Facebook than customer service hotlines or forms on a brand’s official site, brand pages need to adapt to meet this need. We’ve got three simple changes that every brand can make to improve their Facebook page, improve customer relationships and address customer concerns quickly and easily.