3 Steps to Resolve Bad Customer Reviews and Feedback

Posted by lonelybiz under Customer Service
From http://lonelybrand.com 3903 days ago
Made Hot by: mikehartman1 on August 26, 2013 3:20 pm

Losing a customer or failing to meet his or her expectations can be scary. It’s important to remember, though, that you haven’t lost them yet. Research has shown that if you resolve a complaint in the customer’s favor they will do business with you again 70% of the time. The trick is reaching out and making things right while the complaint is still fresh in the customer’s mind. We’ve laid out the three steps to resolve bad customer reviews to help you make good.

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Comments

Written by AngelBiz
3892 days ago

Janelle - Agree with you. Mistakes can happen by anyone, however, by accepting the mistake and resolving it in a timely manner business owners can not only satisfy existing customers, but attract new ones.

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Written by bigmoneyweb
3902 days ago

In my own opinion, having a negative feedback is really a sign of success in any business because, it will only show that you're doing it right and, following tips like this to handle them is really the best. Thanks for sharing this with the bizsugar community.

Val

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