4 Proven Ways to Diffuse Angry Customers

4 Proven Ways to Diffuse Angry Customers - http://www.fuelnet.com Avatar Posted by StepByStepMarketing under Customer Service
From http://www.fuelnet.com 4588 days ago
Made Hot by: PeaceNLove on December 7, 2009 5:45 pm
An upset customer calls to complain about a product or service, and you’re caught completely off guard. How do you react? According to Maribeth Kuzmeski, author of The Connectors: How the World’s Most Successful Businesspeople Build Relationships and Win Clients for Life, you can use this opportunity to truly connect with your customer and build customer loyalty.





Comments


Written by ShawnHessinger
4588 days ago

Number one is my favorite technique, number two the mantra I use to try to stay out of trouble in the first place. Of course, I'd really prefer it if I never needed to use any of it.



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