An upset customer calls to complain about a product or service, and you’re caught completely off guard. How do you react? According to Maribeth Kuzmeski, author of The Connectors: How the World’s Most Successful Businesspeople Build Relationships and Win Clients for Life, you can use this opportunity to truly connect with your customer and build customer loyalty.
4 Proven Ways to Diffuse Angry Customers


From http://www.fuelnet.com 4588 days ago
Made Hot by: PeaceNLove on December 7, 2009 5:45 pm
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“Adam and Lisa: I have to go through the tips and come back to you......”
“Lisa: I will send you an email tomorrow, Friday. I had a chat with Shawn...”
“Yes I forgot about saving them, great idea!...”
“Thanks and yes, you have my email Martin, that would be great :)...”
“Lisa: Great to hear! I think it goes well with other writings you have...”
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4588 days ago