BizSugar.com › Customer Service › 4 tips to keep customers happy in 2017

Dealing with unhappy, frustrated, and even angry people over the phone is part of the daily life of a customer service adviser, but things can get even trickier if they are a little more down in the dumps than usual.

Blue Monday is reported to be the most depressing day of the year, and in 2017 it lands on Monday 16th January. Whilst many have dismissed the concept as pseudoscience, it is understandable why people might feel a little ‘blue’ on this day. Tightened purse strings, a come down from the Christmas festivities and the return to the daily grind; it isn’t hard to see why some people may be low...