BizSugar.com › Customer Service › 5 Steps to Excellent Customer Relationships

Just last week, I had the opportunity to have a heart to heart with a business owner about building and maintaining relationships with her customers. She was in a bit of an unusual bind: her business had too much business.
What I mean by that is she wasn’t able to recognize and personally know all her customers like she used to. She felt that she and her employees couldn’t nurture customer relationships because quite simply, there were too many relationships to nurture.
At a certain point, all businesses face this dilemma. How do you keep growing, while still maintaining the customer service and personalization you are valued for?