6 Bad Client Types and How to Manage Them

Posted by WayneLiew under Customer Service
From http://webworkerdaily.com 5267 days ago
Made Hot by: HeatherStone on November 21, 2009 4:41 am

We've all heard the horror stories of difficult clients. Anyone offering client services has been there. Here are six common “bad client” archetypes that can impede your success. After the definition of each client type, I've listed some possible tactics you can use to tame those wild beasts in your client roster.

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Comments

Written by ShawnHessinger
5265 days ago

A good point, Susan.

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Written by m4bmarketing
5265 days ago

Just a question. I wonder if any of the clients have seen the article. How would they feel?

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Written by WayneLiew
5260 days ago

Good question. I think it's really down to the business relationship at the end of the day. For example, if I am a bean counter when looking for certain service providers, I wouldn't let go of the bad characteristics if I feel that is crucial in my decision making.

Anyway, this is really a blog post that educates service providers or freelancers how to handle clients with these characteristics and how to have a better business relationships with them instead of dropping them as a client.

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Written by ShawnHessinger
5267 days ago

Wayne,

Great link. I'm not sure I've had any of these, but it is a good handbook for the future.

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Written by WayneLiew
5267 days ago

Haha... I have encountered a bean counter in the past but really, just show him the numbers and he'll keep his mouth shut.

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