A business cannot sustain competitive advantage for long time based on product and price alone. Competition eventually will find a way to beat you on that game. Competitive advantage built on customer service, however, cannot easily be copied. The 7-step process described here can help you improve customer service to achieve long-term competitive advantage.
7 Steps to a Great Customer Service
Posted by AngelBiz under Customer ServiceFrom http://www.angelbusinessadvisors.com 4721 days ago
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