Every business has some angry, emotional or difficult customers. While talking down an angry, frustrated customer will never be easy, there are proven techniques that make the process more effective, and less frustrating. Here's a good look at 8 of them.









Comments


Written by lyceum
749 days ago

Robert: Thanks for your reply!

My goal is to write eight (8) short books on tea, with nice illustrations by cartoonist and fine artist, John Cox. I want to continue the conversation about "Camellia sinensis" on my site (including a blog and a upcoming forum), and at meetups and other tea gatherings.

All the Best,

Martin



Written by Rbacal
750 days ago

These are pretty basic, but still good. I've written a few books on the topic of defusing customers, that have much more advanced techniques.

I particularly like the "baggage" entry. It's easy to forget we are dealing with people how have real lives and real issues, large and small.



Written by Rbacal
749 days ago

(Can't seem to figure out how to reply to a reply), @Lyceum Thanks for the welcome, and taking the time to look at the book list. It's amazing what accumulates over time if you keep at things :)



Written by lyceum
750 days ago

Robert Bacal: Welcome to BizSugar! I went to your author page on Amazon, and saw an impressive list of books.

All the Best,

Martin Lindeskog



Written by nirav.khichadiya
885 days ago

Thanks for sharing

How can i deal with those, who already decided not to buy anything from us.



Written by DorothyAtForty
885 days ago

"Approach it like a beginner" is one of the best ways I've seen the "walk in their shoes" concept presented. Good stuff.



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