8 Proven Psychological Strategies To Deal With Angry, Emotional or Difficult Customers - crowdspring Blog | Small business news; tips; networking

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8 Proven Psychological Strategies To Deal With Angry, Emotional or Difficult Customers - crowdspring Blog

Posted by RossKimbarovsky under Customer Service
From https://www.crowdspring.com 1151 days ago
Made Hot by: 123sirbyer on April 19, 2018 3:03 pm

Every business has some angry, emotional or difficult customers. While talking down an angry, frustrated customer will never be easy, there are proven techniques that make the process more effective, and less frustrating. Here's a good look at 8 of them.

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Comments

Written by lyceum
1006 days ago

Robert: Thanks for your reply!

My goal is to write eight (8) short books on tea, with nice illustrations by cartoonist and fine artist, John Cox. I want to continue the conversation about "Camellia sinensis" on my site (including a blog and a upcoming forum), and at meetups and other tea gatherings.

All the Best,

Martin

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Written by Rbacal
1008 days ago

These are pretty basic, but still good. I've written a few books on the topic of defusing customers, that have much more advanced techniques.

I particularly like the "baggage" entry. It's easy to forget we are dealing with people how have real lives and real issues, large and small.

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Written by Rbacal
1007 days ago

(Can't seem to figure out how to reply to a reply), @Lyceum Thanks for the welcome, and taking the time to look at the book list. It's amazing what accumulates over time if you keep at things :)

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Written by lyceum
1007 days ago

Robert Bacal: Welcome to BizSugar! I went to your author page on Amazon, and saw an impressive list of books.

All the Best,

Martin Lindeskog

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