BizSugar.com › Customer Service › 8 Ways Great Service Prevents Chargebacks

A couple of months ago, I talked to a business associate who was rightly frustrated with her boss, the owner of a specialty manufacturing company. The owner believed that landing a sweet deal with a top-tier customer was the solitary key to success; getting the order exactly right was at the bottom of the company's to-do list. Such an approach can threaten customer-vendor relationships and lead to insidious charge-backs, with customers deducting seemingly random amounts from vendor invoices.