In a weak economy, it's especially important to get closer to your most loyal and profitable customers. Allocating dollars to research is one of the best ways to uncover what your customers want and what they really think about your business. Too often, though, companies go about customer satisfaction research the wrong way or pooh-pooh results that are less than favorable. Here's how to get the most value from your next round of research:
9 1/2 Ways To Enhance Customer Satisfaction ResearchPosted by ginalee under Customer Service
From http://www.kiplinger.com 5398 days ago
Made Hot by: on September 2, 2008 4:36 am
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