Customer experience is more than just customer service. This is Amazon's philosophy, and you can see how successful that company is. BusinessWeek has an in depth look at Amazon's practices when it comes to dealing with customers, and small businesses looking to boost their own success should pay attention.
Customer Experience is More Than Customer Service
Posted by
suzyQ under Customer Service
From http://www.smallbusinessnewz.com 5744 days ago
Made Hot by: on February 28, 2009 1:55 am
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