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Joseph A. Michelli--a BizBooks discussion.

Joseph A. Michelli--a BizBooks discussion. - http://discuss.washingtonpost.com

Posted by BizBox under Customer Service
From http://discuss.washingtonpost.com 5713 days ago

Michelli, a customer service expert, will impart what he learned by studying the leadership strategies of executives at organizations such as Pike Place Fish, Starbucks, and the Ritz-Carlton. Submit your own questions by Friday!

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