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Why do some companies still do this?

Posted by jd13 under Customer Service
From http://customers1st.blogspot.com 5890 days ago

Cubric ponders why some companies automatically renew services and then don't listen to what the customer is really saying about their services.

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Written by ILuvMktg
5888 days ago

They do it because studies (at least studies on book clubs) show it creates more revenue in a given period. However, I can't help but think it hurts a company in the long run.

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