A Higher Level of Customer Relationship Management: Building Closer Customer Relationships Most businesses recognize the importance of creating a quality experience for customers doing business with them. The thing that many business owners overlook is how their internal workflows and information management systems serve to either support or impede the delivery of a well-rounded positive…
A Higher Level of Customer Relationship Management: Building Closer Customer Relationships


From http://coopermann.com 3287 days ago
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3287 days ago
3287 days ago
I think data collection is a big deal here. Of course, the truth is, (and I'm sure you've seen this yourself) that the real question is not only whether companies collect data but whether they effectively use the data they've collected to build those relationships. It seems counter intuitive that a company would collect data and then not use it, but I've been told it happens a lot.
3287 days ago
3287 days ago