BizSugar.com › Customer Service › Align Your Customer Experience Channels to Avoid Being a Two-Faced Business

Few business leaders see what actually happens as a customer moves from one interaction to another or from one face of a business to another.

Failure to align customer experience channels such as phone, chat, online, and in person can result in a two-faced business.

Do you know how your customers feel about your business and the people serving them? How do you know if you own or manage a two-faced business?