An Open Letter to Crappy Customer Service Reps and the Companies Who Employ Them

Posted by jkennedy under Customer Service
From http://jerrykennedy.com 4312 days ago
Made Hot by: bmtrnavsky on April 6, 2010 10:42 am

Bad customer service should never, under an circumstances, be tolerated. You have a right to expect excellent customer service, and it's time to demand that right.

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Comments

Written by meg
4311 days ago

yes i would say it your right but then both of you are customers and you both have rights, why not try to make that bad customer service happy and see if your right would not be demanded.

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Written by jkennedy
4311 days ago

I agree that we both have rights. We also both have repsonsibilities, and I think it's the responsibility of the business to ensure that their customers receive great service first.

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