BizSugar.com › Customer Service › Are You Hearing Everything Your Customer, Peer, Boss, Supplier Isn't Saying?

Verbal, written or even sign language talks to "content." You're just listening to the words and that's it! Nothing else enters the picture. This is probably one of the biggest issues with married people. The wife might say, "You never listen to me." The husband says, "Of course I do!" and continues reading the paper. The wife probably wants to see body language from her husband that says, "I am here for you; you are very important to me; I will always take the time to be here for you." If he's reading the paper, he's not communicating this to her in a way she can see and understand.