BizSugar.com › Customer Service › Blog - 98.6° of Gratitude = Winning Customer Service

While we all know that the “Customer is Always Right” is a fallacy, we can still foster an environment that makes customers feel appreciated, valued, and respected pieces of your business. In restaurants we have all heard snappy hostess reporting door counts and body counts, but we would always suggest that the front lines in any business whether service oriented or product oriented refer to customers as guests. The mindset that happens when one human thinks of another as a guest is a well-trained mannerism to be respectful, accommodating, and gracious. Establishing this positive mindset in your business will penetrate all corners from the office to the production floor. This simplistic approach will drive a winning customer service foundation.