Superior customer service is a key ingredient for small business success, learn how to encourage social network use and service culture.





Comments


Written by denisefay
4384 days ago

Hey there,

As a trainer and believer in customer service, I think you are spot on with point about creating a culture of customer service. Walk into any Gap store and you're greeted with 'hello, how are you today?' (or something similar!).

If customer service is part and parcel of a culture, then every team member lives and breathes it. It avoids inconsistency of service which often annoys a consumer/client.

Nice reminder of how we should be all focused on our customer service. Thanks.

Take care,

Denise



Written by HeatherStone
4387 days ago

Using social media to assist with customer service can be a brilliant move. This is a great technique for staying ahead of customer service issues and a much better use of your time than simple frilly PR posts.



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!