In a bid to improve customer service in its Cadillac showrooms, General Motors is turning for help from one of the world’s top outfits for making patrons happy — Ritz-Carlton. Smart move. Ritz-Carlton is known for exceptional customer service that inspires loyalty. That we all could be coached by them.






Comments


Written by globalcopywrite
4487 days ago

I've stayed in a Ritz-Carlton hotels and I've ridden in Cadillacs. Both are pretty nice experiences. I'm pulling for GM and Cadillac so hope this training helps.



Written by m4bmarketing
4487 days ago

Ritz Carlton has for a long time has been a case study for customer service so it will be interesting to see the results.



Written by alinisrael
4488 days ago

I remember back once Hertz hired a guy named OJ Simpson to improve image. I hope this works out better.

Alan



Written by amabaie
4488 days ago

No fair. I was eating my lunch when I read that. I nearly made a mess all over my keyboard laughing.



Written by saraib820
4488 days ago

Next you'll try telling me NASA is hiring Iron Man as a consultant? Great post David!

Rivkah



Written by amabaie
4488 days ago

That would be cool!



Written by yoni67
4488 days ago

Crazy, but logical! "Business and politics make strange bed-fellows," or so the saying goes. Great thought-provoking post!

Yoni



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