Countless studies show that satisfied customers will defect in a heartbeat if they think they can get a better deal somewhere else. In today’s marketplace, you have to create completely satisfied customers whose loyalty can’t be swayed by the competition. Joe Calloway, a partner at Engage Consulting Group, offers these tips for better customer service...





Comments


Written by mikylla.tan
4254 days ago

You have great tips there Ken. Really,there's no better way of delivering business than good communication, it builds up the relationship and connection with our customers.Thumbs up!



Written by ShawnHessinger
4507 days ago

All great tips, but I think the key is communication. A lot of the worst in customer relationships begin with breakdowns in communications. You may sometimes need to tell a customer something they do not want to hear and they certainly may sometimes need to do the same. Avoiding conversations will not improve the relationship and will likely strain the relationship, often beyond repair.



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!