There are probably tons of articles for what the CRM world is going to bring to the market this year… Perhaps you should read the ones from 2009 to see if the “predictions” were just a great wish list by analysts. Instead of predicting what CRM features are going to be popular or should be popular this year, I am going to take a different approach.
CRM for 2010 and Beyond…
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From http://www.customerthink.com 5086 days ago
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