Ignoring or mishandling customers who complain can be the downfall of your company. Yet, unsatisfied customers, when satisfied, are ten times more loyal to the company than happy customers. In fact, they often become vocal brand ambassadors for the company. Includes Video and Top Ten List to capitalize upon this opportunity.
Customer Complaints Are Good for Business!
Posted by
bestbizpractices under Customer Service
From http://bestbizpractices.org 5134 days ago
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