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Customer Journey Map: A Key Tool for Providing Excellent Customer Service

Posted by bmartinuzzi under Customer Service
From https://www.americanexpress.com 3559 days ago
Made Hot by: businessgross on February 27, 2015 1:00 am

This systematic approach for documenting and analyzing your customers' experience could prove to be one of your most valuable customer relations tools.

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Written by lyceum
3557 days ago

Bruna: Could you mention some companies that have used this map?

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