Providing customers with a good service is no longer simply about selling them the product they need at a price they can afford; it starts long before they ever press the buy button on your e-commerce site.
Customer Service – How to Cope With Changing Customer Expectations


From http://midsizeinsider.com 2831 days ago
Made Hot by: Small Business Bluesman on April 30, 2013 1:01 am
Who Voted for this Story
-
HomeBusinessMedia
-
Small Business News
-
Small Business Manifesto
-
Big Business Boogaloo
-
Small Business Bluesman
-
Sun Tzu Business Guide
-
James John
-
Ruth Stone
-
sharonhh
-
Marketing_Mashup
-
Squawk Media
-
jamiesteinberg
-
consultpage
-
xxysystem90
-
GorgeousGeorge
-
BIZantium
-
Evan Collins
-
Fulcrum
-
tiroberts
-
rebelcalling
-
MarkT
-
elizabethswan
-
Bigheights
Subscribe
Comments
2828 days ago
This is my favorite part. "Midsize businesses need to look at the whole sales cycle." Amen. This is what helps you navigate the changes in any market. Seeing the whole picture. Thanks for sharing!
2828 days ago
2828 days ago
Thanks so much for sharing this awesome post on the change in customer expectations. It's certainly something every small business owner and entrepreneur must keep in mind when competing in a constantly changing market.
2828 days ago
2829 days ago
The fact the people can check out reviews of a product in store on their phones and Ipads seconds before making the final decision to buy something is a bit of a game changer. I didn't realize this until you pointed it out.
Awesome post.
- Mark T.
2828 days ago
2831 days ago
2829 days ago