Providing customers with a good service is no longer simply about selling them the product they need at a price they can afford; it starts long before they ever press the buy button on your e-commerce site.
Customer Service – How to Cope With Changing Customer Expectations
Posted by sharonhh under Customer ServiceFrom http://midsizeinsider.com 4010 days ago
Made Hot by: Small Business Bluesman on April 30, 2013 1:01 am
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Comments
4007 days ago
This is my favorite part. "Midsize businesses need to look at the whole sales cycle." Amen. This is what helps you navigate the changes in any market. Seeing the whole picture. Thanks for sharing!
4007 days ago
4007 days ago
Thanks so much for sharing this awesome post on the change in customer expectations. It's certainly something every small business owner and entrepreneur must keep in mind when competing in a constantly changing market.
4007 days ago
4008 days ago
The fact the people can check out reviews of a product in store on their phones and Ipads seconds before making the final decision to buy something is a bit of a game changer. I didn't realize this until you pointed it out.
Awesome post.
- Mark T.
4007 days ago
4010 days ago
4008 days ago