It’s easy to think of customer service in terms of the “real” world; in brick and mortar business. Anyone who has eaten at a restaurant, bought something from a clerk at a store, had assistance while shopping, etc, has had some level of customer service. But how does on measure customer service for online business?

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Written by ShawnHessinger
3851 days ago

Yep, customer service is still very important online if sometimes a bit different. It's important to get some sense of what most of your customers expect and then make your resources stretch. One of the most difficult aspects of online business is its 24/7 quality, a difficult matter to contend with when you cannot afford 24/7 support in the beginning. There will be compromises but the important thing is to be responsive as quickly as possible, helpful with problems and willing to go the extra mile for customers and clients.



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