In 'real world' shopping you can look your customers right in the eye, chat with them and thus understand what they want, or guide them to a certain item. And if they come back again and again, it's partly because they like you or your staff, as much as liking your product (unless you're in a specialized field).
Customer Service Tips for Online Businesses
Posted by TomBirches under Customer ServiceFrom http://www.woopidoo.com 5204 days ago
Made Hot by: on January 20, 2010 6:17 pm
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