Customer Service Agents are the frontline staff of the company they are who customers speak with first. Essentially, they are the voice of the company.
If a Customer Service agent is professional, friendly, and can solve a customers needs, that customer will have a positive impression of the company. This pleasant experience can lead to repeat business and even referrals increasing profitability.
Customer Service Training First Impressions Do CountPosted by mikylla.tan under Customer Service
From http://www.alleyenterprise.com 4484 days ago
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