Just as every friend group has the idealistic Charlotte, customer success managers have their unrealistic customers.

And what happens to these Charlotte Clients? Ultimately, they’ll churn when expectations aren’t met.

That’s why I decided to illustrate the strongest strategies customer success managers can implement to manage customer expectations.

Below, you’ll find ways to tame idyllic views and improve client relationships. Move over Charlotte, here comes level-headed Samantha!





Comments


Written by lyceum
536 days ago

I like the sound of the concept, "reflective listening."



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!