I recently read an article from The New York Times that discusses how call center agents can now identify their callers’ moods and emotions based on their intonations. As quoted on the article, “It’s not what you say. It’s how you say it.”
Detecting Customers’ Moods: Is it Good or Bad?
Posted by
alleliaspili under Customer Service
From http://www.business2community.com 3229 days ago
Made Hot by: problogger78 on December 2, 2013 6:35 pm
Who Voted for this Story
-
alleliaspili
-
janesheeba
-
cloudcomputingpath
-
jickletaissy
-
tcamba
-
bigmoneyweb
-
tiroberts
-
blogexpert
-
marketingvalue
-
AmyJordan
-
Copysugar
-
DigiTechBlog
-
MarketWiz
-
FutureVision
-
problogger78
-
stacieawalker
-
bappynb
-
Rayhan282
-
addict2u
-
Ruth Stone
-
wheelsdealers
-
arif69
-
isabellemcdonalduk
-
keepupweb
-
bloggerpalooza
-
kingofcontent92
-
OpenSourceMedia
-
sundaydriver
-
Bigheights
-
carolsoriano08
Subscribe
“That would be very good if it could be done! I don’t really understand...”
“Overall, MailerLite is probably my favourite at the moment. Balancing out...”
“Adam: I have not used any special email automation tools yet. Do you have...”
“Adam: Thanks for the information. The folks involved in the Podcasting 2.0...”
“Idagio was a new one for me as well. I believe they have apps for Android...”
- News
- Blog
- Press Center
- Newsletter
Buttons and Widgets
- Legal
-
Privacy | Terms of Use
© 2007-2022 BizSugar.com.
Comments