I recently read an article from The New York Times that discusses how call center agents can now identify their callers’ moods and emotions based on their intonations. As quoted on the article, “It’s not what you say. It’s how you say it.”
Detecting Customers’ Moods: Is it Good or Bad?
Posted by alleliaspili under Customer ServiceFrom http://www.business2community.com 3794 days ago
Made Hot by: problogger78 on December 2, 2013 6:35 pm
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