I recently read an article from The New York Times that discusses how call center agents can now identify their callers’ moods and emotions based on their intonations. As quoted on the article, “It’s not what you say. It’s how you say it.”
Detecting Customers’ Moods: Is it Good or Bad?
Posted by
alleliaspili under Customer Service
From http://www.business2community.com 3101 days ago
Made Hot by: problogger78 on December 2, 2013 6:35 pm
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