BizSugar.com › Customer Service › Diving In Impulsively: Not the Best Way to Have a Conversation

I’ve been thinking a lot about difficult conversations, having just given a presentation on the topic this past week. So it is only natural that I should have my own version of a difficult conversation this morning. Unfortunately, I did not measure up to my own ideas of best practice! (Reality is humbling). Here’s the story, in brief: