BizSugar.com › Customer Service › Do you keep your promises?

I often get responses to emails and articles I write, but I want to share an email that I got recently that’s another example of what I talked about in my article at the American Express Open Forum, “6 Acts of Extreme Customer Service.” After I sent out that email, Ben Bradley, who’s the Managing Director at Macon Raine (a sales/marketing/PR company), told me to look at their customer service pledge at their website, and added, “We stand by these principles.” So I checked it out. - See more at: http://barrymoltz.com/2013/06/happy-customers/#sthash.CB98QUTz.dpuf