BizSugar.com › Customer Service › Facebook Messenger Customer Care Tools

Private messaging between businesses and consumers on Facebook has come a long way since it was first introduced in late 2011. Many enhancements over the years, including the emergence of Facebook Messenger as an effective channel for business-consumer dialogue, have established Facebook as a powerful platform for social customer care. And, with more than 800 million people using Facebook Messenger each month, private messaging continues to be an increasingly important channel for businesses to communicate with customers.