Harvard Business Review writes, "Put simply, this is another way of crowd-sourcing customer feedback. In an age where the flow of information to large corporations might be overwhelming and noisy, it creates incentives for obtaining higher quality and timely information. For some corporations, a twitter account is playing this role. For Apple, the CEO is an active part of the game."





Comments


Written by edina.knowles
4049 days ago

This one is impressive, with the points given I expect many have learned from this.



Written by vanessa.tan
4050 days ago

Without hesitations I can say I am impressed with this one. It has so much to offer for us to learn, very specific yet substantial.



Written by ShawnHessinger
4052 days ago

Probably too few people think of the e-mail they send as customer service. It is, of course. Business owners in the digital age must remember not only how they come across in public but how they project themselves through e-mail and other digital platforms as well. Knowing how to respond to customers in a way positively reflects your brand and mission is important no matter what the format.



Written by bangs.garcia
4057 days ago

What a great but short tips Mikylla. It is very understandable and easy to remember. Great post!



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!