Four Customer Service Lessons From Steve Jobs' Outbox

Posted by mikylla.tan under Customer Service
From http://www.businessinsider.com 4427 days ago
Made Hot by: HomeBusinessMedia on December 18, 2010 4:21 pm

Harvard Business Review writes, "Put simply, this is another way of crowd-sourcing customer feedback. In an age where the flow of information to large corporations might be overwhelming and noisy, it creates incentives for obtaining higher quality and timely information. For some corporations, a twitter account is playing this role. For Apple, the CEO is an active part of the game."

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Comments

Written by edina.knowles
4419 days ago

This one is impressive, with the points given I expect many have learned from this.

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Written by vanessa.tan
4421 days ago

Without hesitations I can say I am impressed with this one. It has so much to offer for us to learn, very specific yet substantial.

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Written by ShawnHessinger
4422 days ago

Probably too few people think of the e-mail they send as customer service. It is, of course. Business owners in the digital age must remember not only how they come across in public but how they project themselves through e-mail and other digital platforms as well. Knowing how to respond to customers in a way positively reflects your brand and mission is important no matter what the format.

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