Harvard Business Review writes, "Put simply, this is another way of crowd-sourcing customer feedback. In an age where the flow of information to large corporations might be overwhelming and noisy, it creates incentives for obtaining higher quality and timely information. For some corporations, a twitter account is playing this role. For Apple, the CEO is an active part of the game."
Four Customer Service Lessons From Steve Jobs' Outbox


From http://www.businessinsider.com 4427 days ago
Made Hot by: HomeBusinessMedia on December 18, 2010 4:21 pm
Who Voted for this Story
-
mikylla.tan
-
bangs.garcia
-
businessavante
-
Jed
-
maplesummit
-
Cathode Ray Dude
-
BusinessBloggerPro
-
Big Business Boogaloo
-
Monsieur Eraser
-
Small Business Tribe
-
Entrepreneurosaurus
-
Small Business Manifesto
-
HomeBusinessMedia
-
hishaman
-
LongerDays.com
-
JackieP
-
BusinessGuru
-
vanessa.tan
-
andrea.chensten
-
edina.knowles
-
Gauravkanghain
-
benmaxmime
-
Johnconnor
-
kevinprost
-
Bigheights
Subscribe
“May the 4th be with you! ;) We have to come up with a special day for my...”
“A calendar like this is invaluable for coming up with great social media...”
“Hi Martin, No, I just liked that she showed both sides to the story....”
“Phil Smith: Do you have a favorite directory at the moment?
All the...”
Comments
4419 days ago
4421 days ago
4422 days ago
4427 days ago