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Help Desk Metrics: 15 Customer Support Statistics to Track and Monitor - Relay

Posted by DorothyAtForty under Customer Service
From https://thinkrelay.com 2380 days ago
Made Hot by: deanuk on May 20, 2018 2:10 pm

Have you been measuring your "ticket volume by channel"? How about running a "ticket transfer analysis"? Tracking and measuring these fifteen helpdesk metrics will help you better organize, train, and manage your support teams.

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Written by abdulbais
2315 days ago

[Moderator’s note: removed spam comment. ^ML]

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Written by alanfinlay
2365 days ago

Love it! :) Thanks for sharing!

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