Have you been measuring your "ticket volume by channel"? How about running a "ticket transfer analysis"? Tracking and measuring these fifteen helpdesk metrics will help you better organize, train, and manage your support teams.
Help Desk Metrics: 15 Customer Support Statistics to Track and Monitor - Relay
Posted by
DorothyAtForty under Customer Service
From https://thinkrelay.com 742 days ago
Made Hot by: deanuk on May 20, 2018 2:10 pm
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