Have you been measuring your "ticket volume by channel"? How about running a "ticket transfer analysis"? Tracking and measuring these fifteen helpdesk metrics will help you better organize, train, and manage your support teams.





Comments


Written by abdulbais
677 days ago

[Moderator’s note: removed spam comment. ^ML]



Written by alanfinlay
727 days ago

Love it! :) Thanks for sharing!



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!