How Customer Service Impacts The Success Of Your Business

Posted by RossKimbarovsky under Customer Service
From http://blog.crowdspring.com 3352 days ago
Made Hot by: logistico on May 6, 2013 12:13 pm

What your customers and potential customers say publicly about your company’s products and services matters a great deal. Here's why (plus three tips to improve your customer service).

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Comments

Written by AngelBiz
3348 days ago

There is no doubt that better customer service leads to higher customer satisfaction, which in turn leads to higher sales and business success. In my view everyone in your business is responsible for improving customer service. Any time customer interacts with your product, employee, marketing or anything else he is forming an opinion about your customer service.

I also like your suggestion on setting expectations from the start. You have to learn to managing customer expectations along with the art of under promise and over deliver to successfully improve customer satisfaction.

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