How NOT to do customer relations

Posted by amabaie under Customer Service
From http://attepicfail.tumblr.com 5068 days ago

AT&T is getting its share of bad press in the social networks for its response to an unsatisfied customer: "Thanks for the feedback, and if you bother our CEO again, we’re going to send you a cease and desist letter."

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Comments

Written by BradenM
5068 days ago

David, this is a screwup of epic proportion! Thanks!

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Written by saraib820
5068 days ago

Great post David, and if you look at how quickly the audio count is going up on the recording every few seconds, you can easiyl see how big this is going to get. It will be a PR nightmare. The damage control better be good.

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Written by amabaie
5068 days ago

Probably because it's on Digg and Mixx and Twitter...and probably other places, too.

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Written by yoni67
5068 days ago

David,

Brilliant post! Absolutely unbelievable. This is definitely going to "go viral" and the damage done will be irreversable! They say any P.R. is good P.R.? Not in this case! Thanks for a great and insightful look at how not to treat customers...and I'm sure we'll be hearing more about this.

All the best,

Yoni

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Written by amabaie
5068 days ago

"Almost" any PR is good PR. You can do almost anything and be forgiven, but a purposeful rude attitude usually is not.

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