How Not to Impress Clients – Tips on Improving Your Customer Service | Small business news; tips; networking

Posted by theresa.walsh125 under Customer Service
From http://www.selfemployedcafe.com 5055 days ago
Made Hot by: HomeBusinessMedia on January 28, 2011 12:50 am

Learn the most typical customer service mistakes that startups make and what they should really be doing.

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Written by ShawnHessinger
5052 days ago

Theresa,

Keeping a long term client, especially in B2B businesses where you tend to focus on more expensive and ongoing services or products, is more important than a lot of small business owners realize...until they lose that really big client that they've had for years. New customers are great, but regular bedrock business you can depend upon is where it's at. :)

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