Whenever you are representing your small business, you have to take off your operations hat and don your marketing cap. Conversations with the customer absolutely matter and even though you might lose a few dollars in the process, it’s worth every penny in terms of mind share because the effects are exponential.





Comments


Written by nialldevitt
3640 days ago

I also think that businesses need to be more pro-active when it comes to dealing with negative reviews. It can actually be a great marketing opportunity if handled well, what do you think? - Niall



Written by globalfibernet
3641 days ago

this was a cool article and the couples story works as well. thanks for introducing me to a new great SMB blog!



Written by bigmoneyweb
3642 days ago

Great post!, this reminds me of me and my wife arguing on some certain issues and I always come up with "Whatever" lol!. Well every customer's deserve some respect and equal right when it comes to shopping because some of the employees are so rude.



Written by amabaie
3642 days ago

Whatever. :-)



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!