How To Create A Customer Journey Map: A Simple Step-by-Step Guide

Posted by GreenMango under Customer Service
From http://greenmango.cc 3464 days ago
Made Hot by: JoshRed on June 5, 2015 7:36 am

In a world where consumers have more information and choice, the imperative for every organization is to make customer-centered decisions.

Customer journey maps are one vital tool that can help business leaders adopt this customer perspective.

Who Voted for this Story

Top BizSugar Users

This week's most active BizSugar users. Join Them!

Comments

Written by lyceum
3450 days ago

No, I haven't yet. That's why I asked you about this practice. Thanks for your reply. I agree that it would benefit small businesses too.

- 0 +

Written by lyceum
3461 days ago

Do you know about small business companies that have been blogging about their customer journey maps?

- 0 +

Written by GreenMango
3451 days ago

I haven't seen of any - you?

This is a practice that tons of larger organizations are getting into - would be really easy for a smaller biz to reap the benefits, too.

- 0 +