How To Create A Customer Journey Map: A Simple Step-by-Step Guide

Posted by GreenMango under Customer Service
From http://greenmango.cc 3441 days ago
Made Hot by: JoshRed on June 5, 2015 7:36 am

In a world where consumers have more information and choice, the imperative for every organization is to make customer-centered decisions.

Customer journey maps are one vital tool that can help business leaders adopt this customer perspective.

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Comments

Written by lyceum
3427 days ago

No, I haven't yet. That's why I asked you about this practice. Thanks for your reply. I agree that it would benefit small businesses too.

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Written by lyceum
3438 days ago

Do you know about small business companies that have been blogging about their customer journey maps?

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Written by GreenMango
3427 days ago

I haven't seen of any - you?

This is a practice that tons of larger organizations are getting into - would be really easy for a smaller biz to reap the benefits, too.

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