In a world where consumers have more information and choice, the imperative for every organization is to make customer-centered decisions.

Customer journey maps are one vital tool that can help business leaders adopt this customer perspective.





Comments


Written by lyceum
2538 days ago

No, I haven't yet. That's why I asked you about this practice. Thanks for your reply. I agree that it would benefit small businesses too.



Written by lyceum
2549 days ago

Do you know about small business companies that have been blogging about their customer journey maps?



Written by GreenMango
2539 days ago

I haven't seen of any - you?

This is a practice that tons of larger organizations are getting into - would be really easy for a smaller biz to reap the benefits, too.



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!