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How to Provide Tech Support to Non-Techies

How to Provide Tech Support to Non-Techies - http://www.misgl.com

Posted by theKimmy under Customer Service
From http://www.misgl.com 2807 days ago

It is one thing to know your product or services well, especially if it’s a complicated software. But, it’s another thing to talk to non-IT people in a language that keeps both sides on the same page.

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