Is the Hotel customer satisfied only because expectations are so low, and no one is doing better?
In today’s markets, it is not enough for Hotels to just satisfy the customer, you have to identify new ways to optimize and think above and beyond customer expectations. Even if your Hotels is 2-star, 3-star, 4-star or 5-star you have to stretch and search for that little extra that spark new emerging love with your customer.
How To Think Above and Beyond Customer Expectations with Social Media Marketing
Posted by AreMorch under Customer ServiceFrom https://aremorch.com 1894 days ago
Made Hot by: NolanGreen on February 14, 2019 3:21 pm
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Good question. It varies depending on the size of the Hotel.
We usually classify Hotels in different Tiers.
Tier 1: Less than 50 rooms
Tier 2: 50 - 200 room
Tier 3: 200 room+
There are also other classifications that come in places; demographics, location, franchise, chain, star rating and segments (budget - luxury etc.).
For Tier 1 SMM budget can be $500-1000 per month we somewhat see this in connection with Revenue Per Available Room.
Tier 2: $1000-5000
Tier 3: $5000+
At times we can work with management companies that have a different variety of Hotels in their portfolio. So there will be times that require some flexibility.
Cheers..
1891 days ago
1891 days ago