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I Analyzed 12,833 Tweets to Find How Top SaaS Companies Do Twitter Support

Posted by shatekpatrick under Customer Service
From https://www.process.st 2845 days ago
Made Hot by: iamviqui on February 3, 2017 7:07 pm

A study into the uses and effectiveness of Twitter as a support channel. Is it just used to calm angry users, or is it to meet customers on their own level?

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Written by tiroberts
2843 days ago

Really cool findings.

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