A study into the uses and effectiveness of Twitter as a support channel. Is it just used to calm angry users, or is it to meet customers on their own level?
I Analyzed 12,833 Tweets to Find How Top SaaS Companies Do Twitter Support
Posted by shatekpatrick under Customer ServiceFrom https://www.process.st 2631 days ago
Made Hot by: iamviqui on February 3, 2017 7:07 pm
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“Javelyn: Thanks for sharing these ideas. I see the potential for a...”
“Adam: Thanks for your response and input on how to do posts reels on...”
“Yeah, that's a difficult one to solve.
There are a few things you can do,...”
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“The hard thing with the timing, is if you have an international audience...”
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2630 days ago