BizSugar.com › Customer Service › Improve Your Customer Service Via a User-Friendly Knowledge Base

Over 90 percent of consumers would like a user-friendly knowledge base if it were geared toward their needs - Improve your customer service today!

In particular, hosting a knowledge base allows your customers to resolve more of their own issues through self-service, potentially boosting satisfaction rates while reducing the workload on your support team.

Case in point:

More than 90 percent of consumers say they would use an online knowledge base if it were available and geared toward their needs.



But a poorly designed knowledge base can be frustrating to customers rather than helpful.