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Is self-service better, or just cheaper?

Posted by JoshAK under Customer Service
From http://www.customercrossroads.com 5543 days ago

A thought provoking article on self-service and the customer experience. What drives your decisions?

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Written by ShawnHessinger
5543 days ago

This can also be an important example of the if-you-can't-fix-it-feature-it idea. You may come up with a self-service option as a way to keep operating expenses down, however, you should always find a way to make everything work to improve the customer's experience. This is part of the creative aspect of entrepreneurship.

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